The BigOceanData online vessel tracking platform is well established as one of the most capable and best supported products in its sector. This fact is evident in the very high levels of renewal rates achieved when existing clients reach the end of their current contract. In excess of 90% of clients renew their contracts with us often adding more vessels to their fleet or taking extra services from within the product portfolio.
Clients quote the ease of use and wide breadth of capability on offer within the BigOceanData platform as their main reasons for remaining with us, and they are complimentary about the speed of response and attention to detail of the customer support team. This latter aspect is no surprise to Joseph Hopkins, Technical Director who points out that “….after all, we are essentially a software house with 100% ownership of our code-base, such that any member of the team can help with support issues if required. We are very proud of the quality of the BigOceanData platform and its very high levels of reliability.”