TALK to one of our consultants about how BigOceanData can improve current operational efficiency or be the basis for satisfying new business needs.
Call +44 (0) 207 998 3048
I would like to start a free trial, What do I do now?
Contact sales@bigoceandata.com
What does the free trial include?
The trial will be set up to include those features which are important to your business through consultation with our sales team. Please contact sales@bigoceandata.com
Are there any browsers that don’t support BOD?
BOD can be used on any manufacturers’ currently supported web browser e.g. IE9 and above, plus latest Safari, Chrome and Firefox
How many users can login to my account?
A standard account can have 1 user logons, this can be upgraded to any number you require, please contact us with your requirement sales@bigoceandata.com
I’ve been automatically logged out, why is this?
Only one active session is allowed per user – if a second user logs in with the same username, it will kill the first session
You should avoid sharing usernames and passwords with other individuals
Is BigOceanData compatible with my mobile device?
Yes A mobile device friendly version is available, please contact us
I have a subscription, how do I log in on my mobile device/tablet?
You will be able to use any mobile device to directly access the BOD portal using your standard username and password @ https://mobile.bigoceandata.com
How do I update my BigOceanData account information?
Use the Account page in the Administration section to change your details
Is there a minimum subscription period?
The minimum subscription period is 12 months for all tariffs. However, for certain, bespoke applications BOD is willing to offer shorter contract terms. Please contact sales@bigoceandata.com to discuss your needs – we will do our best to help
Will my annual subscription include software updates and service improvements?
Yes – the BOD platform is constantly being updated to improve functionality and overall system performance
All clients automatically benefit from these enhancements through regular maintenance upgrades to the platform.
How do I add vessels to my fleet?
Login to BOD, locate vessel on the map, click vessel icon and then click ADD TO FLEET button
Can I set up separate fleets within one account?
Yes please contact us but Asset Tags can also be used to categorise and group together different vessel types effectively creating separate fleets
How do I remove vessels from my account?
Go to Myfleet page, within the Administration section, remove vessel.
Can I remove a vessel and replace it with another?
Yes, a maximum of 10% of MyFleet can be swapped during the contract term.
A vessel can be removed in one month and replaced at a later month
I have forgotten my username and / or password
Use the forgotten password link on the login page to reset your password
If you have forgotten your username, please contact support@bigoceandata.com
TALK to one of our consultants about how BigOceanData can improve current operational efficiency or be the basis for satisfying new business needs.
Call +44 (0) 207 998 3048
Learn more about how BigOceanData works by enjoying a one-on-one demonstration of the platform’s capabilities. The ‘demo’ will be optimized to focus on your specific areas of interest
Email UsExperience BigOceanData in action by trialing the portal yourself. Trials are free; can be of any duration up to 10 days; and, are tailored to your needs to maximise the value you gain from them
Email UsParticipate in one of our regular free Webinars each focused on different capabilities of the BigOceanData platform. Join others on our regular programme of web meetings or enjoy a dedicated Webinar for your specific organization
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